It is no secret that nowadays the Internet market significantly exceeds the number of customers in any store with similar items.
By using an online store your company can expand your market across the entire territory of the Russian Federation.
Move forward and be ahead of time by developing your online store not just as a mere website that contains a product catalog where items can be added to a cart and an order made, but a powerful tool for Internet sales comprising several global modules.
Online Store Customer Interface
The interface will be developed involving the best designers and paying attention to every smallest detail;
The interface will include a personal account and a mobile version;
Various online customer incentives will be implemented in the online store, for example, “Countdown Promos”, “VIP Club”, etc.
Full integration with the company’s existing system;
Maximum automation of all processes;
Integration with all-powerful functionality: integration with geoinformation systems (mapping), mobile applications, SMS gateways, etc.
All online store activity will be always available for management in real time mode.
Universal 8-800-ххх-хх-хх number calls processing, including a built-in CRM system that proves the combination of a Call Center and Customer Loyalty System.
Automatic distribution of incoming calls between operators according to the developed algorithms and scripts;
Recording of all calls;
Caller identification will make it possible to immediately view all their current orders as well as the order history;
In the event of an incoming call, the system will automatically create a call card and some fields will be filled in automatically;
During the call processing action templates are used (the system helps the operators to solve difficult issues);
Following the call processing the order is automatically brought into operation for all the required steps;
Fully automatic generation of sales reports to estimate the efficiency of operators and sales assistants.
Increasing customer loyalty. This happens starting at the very beginning of the call, when the operator greets the customer by their name (this information is available from the call attributes). Following the greeting, the customer can simply ask when their order will arrive and the operator will provide the exact answer regarding the delivery time down to a window of several minutes! (Without needing to request the order number, date, etc. from the customer). The delivery time can be calculated automatically using our powerful tool for generating the best routes as well as thanks to the integration with such services as Yandex.Traffic and Google.Traffic.
When the order is processed, analytical calculations will be made that estimate operator performance quality.
Clear control for all personnel independent of their number and location.
GPS monitoring and logistics system
Based on the requests received the system allows for:
Generating truck loading with the ordered items to maximum effect;
Automatically generating the best delivery route so that the maximum number of customers can be served per trip in the minimal time;
Automatically changing the route and defining the item delivery time as accurately as possible to the customer and informing them via SMS notifications by using our unique technology of route planning and based on information on traffic jams, congestions and road repairs;
Continuously checking of the vehicle location both by the Call Center operator and the customer via their personal account and mobile application;
Automatically reconfiguring the merchandise delivery route, for example, when a customer cancels the delivery;
Automatically informing the Call Center operator and respective emergency services in the event that the driver is exposed to illegal activity.
The information system unites the best unparalleled functionality in Russia. Because of this we gain:
Fast and accurate delivery within the specified time;
Minimal time expenditure;
Minimal fuel cost and vehicle depreciation;
Safety for couriers and merchandise;
The system for online payment by credit cards on the website. Thus, an item that has already been paid for is delivered to the customer.
Full-scale integration with the cash and financial modules of the company will be implemented.
The courier providing the delivery will have a mobile terminal connected to the acquiring system, thus reducing the quantity of cash and, consequently, increasing the security of the delivery, as well making the customer more comfortable.
Mobile Versions for Customers
Through the mobile version the customer always knows what is going on with their order, even down to how many minutes it will take for the courier to arrive! In addition, the customer will always be informed of promos, sales, the arrival of new collections, etc.
It is possible to create many roles in the system allowing everyone to operate at a single site. All crucial operations will be performed via the HTTPS secure protocol.